THE BORING BITS...
Payments
Items in the online shop can be paid for by credit / debit card or PayPal at the checkouts.
Delivery
I aim to dispatch within 3 working days but being a one-man-band, I'm a busy bee and can currently only dispatch orders once a week. If you require something urgently, please let me know and I'll do my very best for you.
UK packages will be sent via Royal Mail on a flat rate basis: Standard £5
Your order will be packed carefully according to dimensions and weight and may arrive in multiple shipments to avoid breakages and comply with Royal Mail size/weight limits – items will however be consolidated where possible.
Local Pick Up
Arrangements can be made for local pickup of items without physical contact being made. Please note arrangements must be compliant with local Covid-19 restrictions, I do not under any circumstances encourage travel from or to lockdown areas.
International Shipping
International shipping costs and services vary widely, please get in touch via the contact form if you are interested in buying from overseas and I arrange a quote for shipping.
Returns & Refunds
Damaged Goods
I take great care to package items carefully to avoid breakages, but if your item has been damaged in transit please get in touch via the contact form “Subject: “Damaged Return” within 14 days of the purchase date.
You will be asked to send a photograph of the item. Options can be discussed, for example if I have another similar item available, I will offer this as an exchange, a store credit or a refund can be arranged. Please note that no refunds or credits will be approved after 14 days of purchase.
Other Refunds
Before purchasing, please bear in mind that my ceramic work is one of a kind and therefore decoration may vary slightly from the image (this is the charm of handmade items). Dimensions are approximate, please read descriptions carefully before purchase.
I do hope you will be in love with your purchase but in the case that you are unhappy with your item (gulp!), you can contact me via the contact form within 14 days of purchase. The customer is fully responsible for carefully packaging the item for a safe return. Note that refunds will not be made before the item has been received in a safe condition. Sorry, but I am unable to offer a refund on the return postage. Refunds will not be approved after 14 days of purchase.
Eco Friendly P&P
Care has been taken to source recycled and/or fully recyclable and biodegradable packaging. I consciously do not purchase any packaging containing plastics. Any bubble wrap received with your order will either be re-used or of the biodegradable variety. I kindly ask that you recycle or re-use all packaging.
Online Stock + Customer Orders
My main focus is to keep my online shop replenished and develop my collections, maintaining joy in my craft. If there is something you like but it is out of stock or unavailable, please get in touch via the contact form and I can let you know if that piece or something similar is on its way to the shop. Lead times for SJ ‘collection items’ are approx. 4 weeks from scratch, but items may already be in progress.
Custom Orders will be considered but may not be possible due to studio/time constraints. Lead times and pricing will be discussed on an individual basis.
Privacy Policy
Your privacy is of great importance to me and I can assure you, your information will not be passed on to third parties.
Website Images and Content
Care has been taken to represent my items as accurately as possible. Of course, the nature of different lighting and varying screen resolutions can impact the colour representation; therefore I cannot guarantee the images will exactly represent the item when in a different environment. My homemade glazes are consistent throughout but natural chemistry and firing atmosphere can result in a variety of gorgeous finishes (something I personally love about handmade ceramics!) so please have this in mind when purchasing an item.
The content on this website is copyright © Sophie Jarzyna. This includes any text, images or graphics which are used on the website unless otherwise stated. All ceramic designs featured on this website are original and the property of Sophie Jarzyna.
I poloitely ask you to not take any images from the website for re-use without permission, thank you.
Technical Support
I hope you have a pleasant experience using this site. Please call +447583 909 317 if you encounter any issues and I will do my best to fix the problem right away.